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Acknowledge an Incident

Acknowledging an incident records that it has been reviewed and triaged. This is usually the first step after an incident is reported.

Acknowledge an Incident​

To acknowledge an incident, follow these steps:

  1. Sign in to your "Workmax" account with a manager or admin account.
  2. Open the incident, either from the client's "Incidents" tab or from the company-wide "Incidents" page.
  3. Click on the "Acknowledge" button.
  4. (Optional) Add triage notes — for example, who reviewed it, what was checked, or whether further action is still needed.
  5. Click on the "Acknowledge incident" button.

Workmax updates the incident's status to Acknowledged and records the action on the incident timeline. If the incident needs urgent attention, you can escalate it. If you have any questions or need help, please contact Workmax Support.