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Resolve an Incident

Resolve an incident once it has been dealt with and there is nothing further outstanding. Resolution notes are required so the outcome is recorded clearly.

Resolve an Incident​

To resolve an incident, follow these steps:

  1. Sign in to your "Workmax" account with a manager or admin account.
  2. Open the incident, either from the client's "Incidents" tab or from the company-wide "Incidents" page.
  3. Click on the "Resolve" button.
  4. Enter your resolution notes, summarising what was reviewed, the final outcome, and any actions completed or handed over. (Notes are required.)
  5. Click on the "Resolve incident" button.

Workmax updates the incident's status to Resolved and records the outcome on the incident timeline. If new information comes to light, you can reopen the incident. If you have any questions or need help, please contact Workmax Support.