Reopen an Incident

Reopen a resolved incident when new information is received or when there is further follow-up still outstanding.

Reopen an Incident

To reopen an incident, follow these steps:

1. Sign in to your "Workmax" account with a manager or admin account.
2. Open the resolved incident, either from the client's "Incidents" tab or from the company-wide "Incidents" page.
3. Click on the "Reopen" button.
4. (Optional) Explain why the incident needs further review — for example what new information was received or what follow-up is still outstanding.
5. Click on the "Reopen incident" button.

Workmax reopens the incident and records the action on the incident timeline so it can be reviewed and resolved again. If you have any questions or need help, please contact Workmax Support.