Skip to main content

Care Settings

Care settings configure how care and electronic visit verification (EVV) work for your organisation, including how visits are confirmed and how long evidence is retained. These settings apply to care providers.

Update Care Settings​

To update your care settings, follow these steps:

  1. Sign in to your "Workmax" account with an admin account.
  2. Go to "My Account" and select "Company settings".
  3. In the "Care settings" section, click on the "Edit" button.
  4. Update your care settings, which include:
    • Care & EVV enabled
    • Service confirmation methods
    • Default confirmation rules
    • PIN attempt limit (for example 3 attempts with a 15-minute lockout)
    • Evidence retention (for example 365 days)
  5. Click on the "Save" button.

Workmax will save your care settings. For day-to-day care delivery, see Care Management. If you have any questions or need help, please contact Workmax Support.