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Care Alert Settings

Care alert settings control who is notified when care issues occur — for example a missed visit or an escalation — and how those alerts are escalated. These settings apply to care providers.

Update Care Alert Settings​

To update your care alert settings, follow these steps:

  1. Sign in to your "Workmax" account with an admin account.
  2. Go to "My Account" and select "Company settings".
  3. In the "Care alerts" section, click on the "Edit" button.
  4. Update your care alert settings, which include:
    • Which alert rules are enabled
    • Primary recipients
    • Escalation recipients
    • The triggers that raise an alert
  5. Click on the "Save" button.

Workmax will save your care alert settings. Alerts work alongside Incidents to keep your team on top of care issues. If you have any questions or need help, please contact Workmax Support.